If DriveSecurity is running, it scans files in real-time. You should be able to see DriveSecurity icon in the Windows notification area. Clicking this icon, you should see files that have been scanned during this session since the last scan. In addition, the window should read ‘ACTIVATED’ in the lower right corner and the particular […]

If you did not receive an email from ClevX MyPasswords, first, check your spam folder. Your computer’s security software may have moved the message to the spam folder in your mail program. It may also be caught by an external spam filtering service if you have one. Search your spam folder or quarantine for the […]

To change your email address to a new one, you will still require having access to your current email. Once logged in into MyPasswords home page, click on your email address next to “Account” on the top of the screen to update your email address.

Two-step verification is an extra layer of security for your MyPasswords account designed to ensure that you are the only person who can access your account, even if someone has access to your email. To enable, turn ON the toggle button next to “Two-step authentication” on your MyPassword home page. Currently, only SMS option is […]

Most likely your computer doesn’t have Microsoft VC++ Redistributable Package. Please download it directly from Microsoft website: • If your Windows is 32 bit then use this link: https://www.microsoft.com/en-ca/download/confirmation.aspx?id=5555 • For 64 bit Windows use this link: https://www.microsoft.com/en-US/Download/confirmation.aspx?id=14632

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Your files automatically get decrypted by EncryptUSB every time you access your file from the external drive. For example, when you double-click a Microsoft® Word document it will be decrypted and opened in Microsoft Word. Also, if you copy files from the EncryptUSB drive into another location (for example, your local hard drive or network […]

Yes, files encrypted with EncryptUSB require it to decrypt them.

When EncryptUSB is running, files on your drive in Windows Explorer looks like regular files.   But when EncryptUSB is not running (because you have manually exited EncryptUSB), your files on the drive have extension .clevx and show a lock   icon

No. One year will be added to the remaining days of your trial period.