If DriveSecurity is running, it scans files in real-time. You should be able to see DriveSecurity icon in the Windows notification area. Clicking this icon, you should see files that have been scanned during this session since the last scan. In addition, the window should read ‘ACTIVATED’ in the lower right corner and the particular […]

If you did not receive an email from ClevX MyPasswords, first, check your spam folder. Your computer’s security software may have moved the message to the spam folder in your mail program. It may also be caught by an external spam filtering service if you have one. Search your spam folder or quarantine for the […]

DataLock RM is a Software as a Service (SaaS) solution, using secure global cloud services that comply with GDPR, HIPAA and many other regulatory requirements.

To change your email address to a new one, you will still require having access to your current email. Once logged in into MyPasswords home page, click on your email address next to “Account” on the top of the screen to update your email address.

Any drive based on DataLock BT technology can be converted into a Managed drive using the DataLock Admin mobile app or its rebranded versions offered by ClevX partners (iStorage and SecureData). The Admin app requires a RM License.  

There is no limit to the number of records stored in your MyPasswords account.

Yes. DataLock Managed mobile app (iOS and Android) or its rebranded versions offered by ClevX partners (iStorage and SecureData) requires internet access for validating the user‘s credentials and allowed operations with assigned drives.  

The Administrator of DataLock RM could Remotely Wipe (crypto erase) a user’s device which will reset the DataLock BT drive back to factory default settings (all data and credentials will be gone). By performing a Remote Wipe, any attempts to gain access to the data on the drive are blocked.  

Two-step verification is an extra layer of security for your MyPasswords account designed to ensure that you are the only person who can access your account, even if someone has access to your email. To enable, turn ON the toggle button next to “Two-step authentication” on your MyPassword home page. Currently, only SMS option is […]

It is easy and does not require any additional servers or infrastructure setup to provision or deploy RM drives. Once you purchase the license, you will receive a confirmation email with an Admin Guide that describes a step-by-step instruction on how to create users and provision your drives.